Refund policy
RETURN AND REFUND POLICY
Made-to-Order and Custom Jewelry
Each Exquisite Engagements ring is made to order using the specifications selected by the customer, including ring size, metal color, diamond shape, carat weight, and other available options.
Order Cancellations
Orders may be canceled for a full refund within 24 hours of purchase by emailing info@exquisiteengagements.com with your order number. After 24 hours, production may begin and the order can no longer be canceled, changed, or refunded.
Final Sale Items
Because our rings are made to order, all completed engagement rings, customized or personalized jewelry, engraved items, resized items, and specially sourced diamonds are final sale. We do not accept returns or exchanges because of a change of mind, an incorrect ring size selected by the customer, or dissatisfaction with a customization selected at checkout.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery at info@exquisiteengagements.com.
Include your order number, a description of the issue, and clear photographs of the item and packaging. After reviewing the claim, we will provide an appropriate repair, replacement, or refund at no additional cost when the item is confirmed to be damaged, defective, or incorrect.
Ring Sizing
Customers are responsible for selecting the correct ring size before placing an order. Resizing may be available for an additional fee depending on the ring design, condition, and required size adjustment. Contact us for an evaluation before shipping a ring back. Unauthorized returns will not be accepted.
Approved Returns
Do not send any item back without written authorization. If a return is approved, we will provide return instructions. Items must be returned in their original condition and packaging, with all included documentation. We are not responsible for items returned without tracking, insurance, or authorization.
Refunds
When a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional processing time.
Contact Us
For questions regarding cancellations, sizing, damage, defects, or your order, contact us at:
Exquisite Engagements
info@exquisiteengagements.com
This policy does not limit any rights provided to customers under applicable law.